What are the problems you can meet?
Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

How can I reach your customer service?

If you have any questions or suggestions to us, we are warmly welcome you to contact us through email at

Amazon US


Amazon CA


Amazon UK


Amazon DE


Amazon IT


Amazon FR


Amazon JP


Amazon ES


or directly send us a message through Amazon. We are always at your side to help you.

Any warranty will I receive to my items which purchased from your store?

Please kindly be advised that all of our Omars products come with a 12-month hassle-free warranty. You can find your precise warranty period on the product page from Amazon or verify with our customer service team. If your product does not meet your needs during this period, please contact us via email to let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section from our App or directly email us at any time. 

Thank you in advance for all of the information you are providing. 

Warranty Information Tips

Order ID: You can find this in your Amazon account's order history.

Product Name: You can find this in your Amazon account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.

Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.

Reason for Request: Enter a short description of the problem here, e.g. "defective".

Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.

Didn't find what you need? Get in touch.


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